Last updated: 10 November 2026. This policy applies to digital products sold through Lukash Art, including downloadable artwork, illustrations, 3D models, landscape design assets and architectural visualisations.
Digital delivery
Our products are delivered electronically. After successful payment, you will receive access to the purchased digital files through the checkout, your account or an email download link, as applicable. No physical items are shipped.
Refunds and cancellation
Because digital products can be downloaded and copied, we generally do not offer refunds for a change of mind after the files have been made available or downloaded, to the extent permitted by applicable law. Any mandatory consumer rights, including any applicable withdrawal or cancellation rights, remain unaffected. Where the law requires specific consent or acknowledgement before a withdrawal right can be lost, this policy alone does not replace that requirement.
Problems with a purchase
Please contact us if a purchased file is corrupted, cannot be accessed, is materially different from its description, or is missing an advertised component. Include your order number, a description of the issue and, if useful, a screenshot of the error. We will review the issue and, where appropriate, provide a working file, correct the problem, or issue a full or partial refund. Nothing in this policy limits statutory remedies for defective or misdescribed digital content.
Compatibility and product details
Before purchasing, please review the product description, file formats, software compatibility and any stated licence terms. If you are unsure whether a file will work with your software, contact us before ordering. Product descriptions do not override your statutory rights.
How refunds are processed
Approved refunds will normally be returned to the original payment method. The time it takes for the funds to appear depends on your bank and payment provider.
Contact us
For refund requests or download assistance, please email support@lukashart.com or use the Contact page on lukashart.com, and provide your order number. We will review your request as promptly as reasonably possible.
This policy does not exclude or restrict rights that cannot lawfully be excluded under applicable consumer protection law.